Customer Service – an internal or external issue? Think internally; if throughout your manufacturing operation, each step in the process views itself as a supplier to the next step – it’s ‘Customer’ – and strives to delight its customer based on the requirements set by that customer, delighting the ultimate external customer becomes the normal result of everyday work.
Contract with Creative Manufacturing Solutions, LLC to assist you in developing the criteria and processes for excellent internal customer service. Assistance to lower your manufacturing costs, stabilize/improve your quality, automate/mechanize processes, or to supplement your existing staff to accomplish the projects you already know are important to your success.
Engagements can be project based, full time or part time – can be longer term, part time to learn your business and plan/execute strategic manufacturing improvements.